At Chewy Paw, every order is carefully inspected before shipment. If you’re not completely satisfied with your purchase, please reach out to our customer support team for assistance.

Please note that items purchased during promotional sales are final and cannot be returned or exchanged.

For all other products, we’re happy to assist with returns or exchanges as long as the items are unused, unopened, and in their original packaging. Valid reasons for returns or exchanges include:

• The product received is significantly different from what was described on our website
• The item is faulty, damaged, or defective
• The product does not match its online description
• An incorrect item was delivered
• The order is incomplete or missing parts/accessories

All refund and cancellation requests are subject to review and approval. Please allow 24–48 hours for processing. This allows us to confirm whether your order has already been fulfilled or can still be canceled. If you would like to request a refund or cancel your order, please contact our support team. We’ll guide you through the return or exchange process.

Most orders arrive within 1–2 business days.

Orders are typically delivered within 1–2 business days from the date of purchase.

Whether you’re sending a gift or ordering for your own furry companion, we work hard to get your package to you as quickly as possible. Orders are processed within 24–48 hours after they are placed.

While most deliveries arrive on time, occasional delays may happen. If your package takes a little longer than expected, we appreciate your patience, it will be worth the wait!

If you receive the wrong item or your order arrives damaged, we will replace it at no additional cost. You may also request a full refund if you cancel your order within 24 hours of placing it.

Yes! You can update your subscription schedule at any time. Simply contact our support team, and we’ll adjust your recurring deliveries.

Yes, expedited shipping options are available. Please reach out to our support team, and we’ll do our best to accommodate your request.

Absolutely! Simply place your order and enter the recipient’s shipping details at checkout so they can enjoy their Chewy Paw delivery.

Refund and cancellation requests require approval and may take 24–48 hours to process. This timeframe allows us to verify whether your order has already been processed or is still eligible for cancellation. If you need to cancel your order, please contact customer support as soon as possible.